Frequently asked questions

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How to buy
Choose a product, press “Add to Cart,” then open your cart and select “Checkout.”

Is payment secure?
Yes—processing is 100% secure. Our internet security team keeps your shopping safe and reliable. 🛡️

When will it arrive?
Orders are processed within 1–3 business days; a shipping confirmation will be emailed. 📧

Tracking available?
Yes—expect a tracking number after purchase.

What does shipping cost?
It depends on where the parcel ships from. Enter your address at checkout to view the fee.

Multiple items shipping
It’s common for items to be shipped separately. 📦📦

Returns / Exchanges
Even washed or worn items qualify for free returns: 30 days → Full refund, 180 days → Store credit. We’ll send a refund confirmation email after processing. Refunds typically issue within 10 business days of receiving the return. Delays may occur due to current volume—thanks for your patience. ⏳

Free gifts
If returns bring your order below the promo threshold, the free gift must be returned. To keep it without qualifying, we will deduct its cost from your refund or request payment. 🎁

Can I edit/cancel after ordering?
No—orders cannot be changed or canceled. You may return items; refunds cover the item amount only, not shipping.

More questions?
Find answers—See all FAQs.

Quick support
Email: shrawderdebenedetto301@outlook.com